Refund policy
Effective Date: August 17, 2026
At STYLON, we want you to have a smooth and transparent shopping experience. Please review the following policy before requesting a return, exchange, or refund.
1. 7-Day Return Policy
We accept return requests within 7 days of delivery for eligible products.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be in its original packaging, where applicable.
- Not have been washed, altered, stitched, resized, or damaged.
- Not have stains, makeup, perfume, deodorant marks, or other signs of use.
Important: Submitting a return request does not guarantee approval or a refund. All returns are subject to review and approval by STYLON.
2. How to Request a Return
To request a return, contact us at: hello@shopstylon.com
Please include your:
- Order number
- Product details
- Reason for the return
Please do not send any product back before receiving return approval from STYLON. Unauthorized returns may not be accepted.
3. Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, incorrect, or significantly different product, contact us at hello@shopstylon.com as soon as possible.
We may request photographs or videos to verify the issue. After review, STYLON may offer a replacement, exchange, refund, or other appropriate resolution, subject to applicable law.
4. Non-Returnable Products
Returns may not be accepted for:
- Used, worn, or washed products.
- Products that have been altered, stitched, resized, or customized.
- Products without original tags or labels.
- Products damaged or stained after delivery.
- Products returned after the 7-day return period.
- Customized or personalized products, except where required by applicable law.
- Sale, clearance, or promotional products where specifically marked as non-returnable.
5. Return Shipping
For approved returns due to size, fit, change of mind, or personal preference, return shipping charges may be borne by the customer.
For products that are defective, damaged, incorrect, or materially different from what was ordered, STYLON will determine the appropriate return-shipping arrangement.
6. Exchanges
Eligible products may be exchanged within the 7-day return period, subject to approval, product condition, and product availability.
If the requested replacement is unavailable, STYLON may offer another appropriate resolution.
7. Refunds
Approval of a return does not automatically guarantee a refund.
Once an approved return is received and inspected, STYLON will determine whether a refund or another resolution is applicable.
If a refund is approved, it will generally be processed to the original payment method.
The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
8. COD Refunds
For Cash on Delivery orders, approved refunds may be processed through bank transfer, UPI, or another suitable payment method.
Customers are responsible for providing accurate payment details.
9. Return Address
STYLON / Sheelai Boutique Shop No. 16, Royal Plaza Building, Purnanagar, Chinchwad, Pune – 411019, Maharashtra, India.
Important: Returns must not be sent to this address until the return has been approved by STYLON.
10. Contact Us
For return, refund, exchange, or order-related questions, please contact:
Customer Support: hello@shopstylon.com
Grievance Officer: Pranay Langhe
Grievance Email: pranaylanghe20@gmail.com
STYLON reserves the right to review each return request individually and provide an appropriate resolution in accordance with this policy and applicable law.